Shipping & Returns

Shipping Time

Most orders ship within 2 business days, including personalized items. All orders ship from our location in Apex, North Carolina. Transit times vary from 2-7 days and can vary depending on your location. Faster production and delivery times may be available as an upgrade at checkout.

Shipping Cost

We offer free standard shipping on all orders.

Refunds

We believe in happy customers and will do everything possible to ensure your satisfaction. We are glad to accept returns on non-personalized items if the item is returned within 30 days. We unfortunately are unable to accept returns on personalized items, as they are unique to every customer.

Wrong Customization

If we made an error in the personalization or item itself, we are always happy to replace it. If the personalization was entered incorrectly, we are also happy to offer a replacement at a discount.

Damaged Items

We do our best to ensure all orders arrive in great shape. In the event that your order arrives damaged, please take photos of the product in question and email our customer service team, support@madolive.com with the details and order number within 48 hours of delivery. We will gladly offer a replacement if the item is deemed damaged.