Shipping policy
Where we ship
Mad Olive currently ships to addresses within the United States, including Alaska, Hawaii, and US territories. We do not ship internationally at this time.
We're unable to ship to freight forwarders.
Production time
Every Mad Olive piece is engraved to order — nothing ships from a shelf. Please allow 3–5 business days for production before your order leaves our workshop.
Production time is separate from shipping time. Your total delivery estimate is:
Production (3–5 business days) + Shipping transit time
Business days are Monday through Friday, excluding US holidays. Orders placed after 12:00 PM ET, or on a weekend or holiday, begin production the next business day.
During peak periods — the winter holidays, Mother's and Father's Day, and wedding season — production may run longer. We post current lead times on our website when that happens.
Shipping methods and rates
We ship via USPS. Live rates are calculated at checkout based on your address, package weight, and the service you select, so you'll always see the exact cost before you pay.
Free standard shipping on qualifying US orders over $75. The discount applies automatically at checkout when your order qualifies.
Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 24 hours to show movement in the USPS system — that's normal and not a sign of a problem.
If your tracking hasn't updated in 5 business days, email us at support@madolive.com and we'll open an inquiry with the carrier.
Ordering for a deadline
Buying for a wedding, birthday, or holiday? Please order with room to spare. Add your 3–5 business day production time to the carrier's transit estimate, and give yourself a few extra days of buffer — carrier delays are outside our control, and an engraved gift can't be replaced overnight.
If you're working against a hard date, email support@madolive.com before ordering and we'll tell you honestly whether we can make it.
Delays, damage, and lost packages
Once a package is handed to USPS, delivery timing is in the carrier's hands. We can't guarantee transit times or control weather, holiday backlogs, or carrier delays.
- Arrived damaged? Contact us within 48 hours of delivery with photos of the item and packaging, and we'll replace it at no cost.
- Tracking says delivered but you don't have it? Check with your household and neighbors, then contact us. We'll help you file a claim with USPS.
- Package lost in transit? Contact us and we'll work with the carrier to locate it or arrange a replacement.
Incorrect addresses
Please double-check your shipping address at checkout. We ship to the address exactly as entered. If a package is returned to us because of an incorrect or incomplete address, we'll gladly reship it once you cover the reshipping cost.
If you catch an address error, email support@madolive.com immediately — we can usually correct it before the label is printed.
Order changes and cancellations
Because we produce to order, changes and cancellations are only possible within 24 hours of placing your order and before engraving has begun. See our Return & Refund Policy for details.
Questions
Mad Olive Email: support@madolive.com Web: madolive.com